Passport delay

Response to this request is long overdue. By law, under all circumstances, Ministry of Internal Affairs should have responded by now (details). You can complain by requesting an internal review.

Dear Ministry of Internal Affairs,
This is NUNDUWE MUBARAK, I applied for a passport in July 27th August but I haven't gotten it till to date 28 of September, and to make it worse, I no longer can't track my passport online, what could the problem be, advise me on the way forward please, what should I do to get it as early as this week?

Yours faithfully,

Nunduwe Mubarak