Processing of my lost documents

Currently waiting for a response from Uganda National Examination Board (UNEB), they should respond promptly and normally no later than (details).

Dear Uganda National Examination Board (UNEB),
I am called Ovoya Osbon requesting your office to help and processed my documents original UCE result slip and certificate that got lost in 2018.
I would be really so grateful if you put request into your positive consideration.
Thanks.

Yours faithfully,

Ovoya Osbon