Requesting a refund for my money that was taken by this agency and no services rendered

Waiting for an internal review by Uganda National Examination Board (UNEB) of their handling of this request.

Dear Uganda National Examination Board (UNEB),

I was asked to pay 100,000ugx in order to get a soft copy of my uce pass slip and it was not delivered...i would like to have my refund.

Yours faithfully,

Musika January

Dear Uganda National Examination Board:
Requesting a refund for my money that was taken by this agency and no services rendered.Its been almost a month now

Yours faithfully,

Musika January