Requesting for my passport collection date

Response to this request is long overdue. By law, under all circumstances, Ministry of Internal Affairs should have responded by now (details). You can complain by requesting an internal review.

Dear Ministry of Internal Affairs,

I submitted my application for a new passport on July 08, 2022 and was informed that I would be able to collect within two weeks after I get a message to collect. Up to now there has not been any communication. My file number is INT/298328/2022. Kindly advise on way forward.

Yours faithfully,
Patwe. Levis